What to expect from your remapping service

Kernowsport wants to ensure the best possible results for our customers, remapping services should not, and will not be carried out on a vehicle which is deemed to be faulty or in poor condition.  Prior to confirming an appointment, clients may be verbally asked if their vehicle is in good condition and up to date with servicing/maintenance schedules to receive remapping services. 

Please note that we may at our discretion offer to attend your location. This is a free of charge service and not included in our quotation to you. This is a one off service and where subsequent visits are requested they will be charged at £50 + VAT per visit. Please DO NOT expect us to keep coming back to you for free!

Kernowsport will carry out a visual inspection of the vehicle upon arrival but please note, this is the extent of our liability for the client’s vehicle.  If Kernowsport feels the vehicle is not in a suitable condition for remapping services, we reserve the right to decline to carry out such work. 

Results can and do vary. You should not expect a particular power increase or that a particular fault will be resolved by the service.  Gains and performance are very subjective and are largely down to the opinion of the driver. Any indicated performance gains are approximate and can vary. If a vehicle has a problem prior to our service you should expect it to have the same problem after. There is no responsibility to fix any problems. The service is to provide software only.

Where a customer requests a DPF, EGR or Adblue delete then those relevant systems will be removed from the ECU software map as requested.

Upon completion of the remapping, the customer will be asked to test drive their vehicle, and to confirm they are happy with the service.  At this point it is expected payment to be made for the services carried out.

Please note, if any EML or other warning lights appear it is extremely likely that there are other pre-existing issues with the vehicle.  There is no guarantee that any issue will be resolved by our service, only that the mapping service will be provided as requested.

If you would like us to check any ECU codes on your vehicle we will do this free of charge if the vehicle is brought to us. If you require us to come out to you there will be a standard call out charge of £50 + VAT.  Fault diagnosis work is carried out at £50 + VAT an hour. All prices are exclusive of VAT.

Remap services are strictly software changes to your vehicle, no physical components will be upgraded or changed.  Remapping consists of changes in parameters within the vehicle’s ECU.  Once these changes have taken place, customers need to be aware that the vehicle is now working harder than previously, and any unknown pre-existing conditions may be vulnerable and prone to failing more quickly than they may have before remapping.  Kernowsport will not accept any liability or responsibility for any mechanical part failing previously, during or following remapping services. By using our service, you agree to these terms and conditions.  Regular servicing with good oil & parts, good quality fuel all help keep your engine running well.  If your car needs mechanical attention, get this work done before considering a remap. 

Kernowsport do not cover the liability for any mechanical or electrical parts including but not limited to the following parts: turbos, injectors, clutches, gearboxes, DPF, boost leaks (boost pipes) as these have a serviceable lifetime and the remap places bigger demands on these parts, which may cause issues if they are not in good health. Stage 1+, Stage 2, Stage 3 remaps are beyond the recommended tolerances of your engine and we and the remap writer will not accept any liability for these remaps. 

The customer accepts that the results of remapping vary depending on vehicle age and condition, make and model. 

Kernowsport will inform the customer of any issues that arise during the remapping process.  If Kernowsport feel that, in their opinion, a remap to a vehicle will be detrimental, they reserve the right to abort the remap and inform the customer.   Where a service cannot be provided there is a £50 + VAT standard charge to cover time spent.

It is the customer’s responsibility to inform their insurers, lease companies, warranty companies, etc of the changes made to their vehicle.  Please be aware that a vehicle’s warranty may be invalidated if a remap is detected. 

We work alongside Viezu, our external ‘remap writers’ and the liability for any mistake in the remap software lies with them and not Kernowsport.  

All prices shown are PLUS VAT

 

The Client Must: 

 

Accept all power/torque gains from your ECU remap are approximate, as are the actual figures of your engine’s quoted power and torque figures from your car manufacturer. 

Accept the fuel efficiency of your vehicle after a remap depends on a number of factors including but not limited to outside temperature, driving style, tyre pressures, and regular and correct service maintenance of your vehicle. 

Accept Kernowsport are not liable for costs associated to fix either determined or pending faults found relating to your vehicle during its diagnostic check either before or after you have your vehicle remapped. 

Accept is is their responsibility to inform the technician of any prior remaps or work involving the vehicle and that if you do not tell us we will assume that the vehicle has a standard, unmodified ECU. If you do not tell us otherwise, we will not know and may not have a copy of the ECU to restore.

Accept that if you request further work, modifications or a standard ECU file restoring there is a charge of £100.

Accept that no refunds are offered under any circumstances after the installation of the modified software to your vehicle. 

Accept it is your responsibility to inform your insurance company of your car’s ECU remap. 

By installing this Product and/or Service, you understand and agree that as a high-performance product and/or service, individual results may vary depending on make, model, and usage. Kernowsport shall in no way be held responsible nor liable for any of the results, claimed or otherwise, that may or may not come from the product or service. 

You also agree that the original vehicle manufacturer makes its own determinations regarding the effects of add-on products and/or service to its warranties, Kernowsport shall in no way be held responsible nor liable for anything pertaining to or resulting from the original vehicle manufacturer’s warranty and/or terms of use.

All services are provided subject to these conditions